Refund Policy

1. Our Commitment to Customer Satisfaction

At White Noise Generator, customer satisfaction is our top priority. We believe in the quality of our service and want you to feel confident in your subscription purchase. That's why we offer a comprehensive refund policy that protects your investment.

2. Refund Eligibility

2.1 30-Day Window

You are eligible for a full refund if you request it within 30 days of your initial subscription purchase. This applies to:

• Monthly Plan subscriptions
• Quarterly Plan subscriptions
• Annual Plan subscriptions

2.2 New Subscriptions Only

The 30-day money-back guarantee applies only to:

• First-time subscribers to our service
• Users who have not previously received a refund
• Legitimate subscription purchases (not promotional or gift subscriptions)

2.3 Account in Good Standing

To be eligible for a refund, your account must be in good standing, meaning:

• No violations of our Terms of Service
• No fraudulent or suspicious activity
• No chargebacks or payment disputes initiated

3. Refund Process

3.1 Required Information

When requesting a refund, please provide:

• Your account email address
• Approximate date of subscription purchase
• Reason for refund request (optional but helpful for service improvement)
• Any relevant transaction IDs or receipts

3.2 Processing Time

All refunds are processed through Stripe, our secure payment processor. Processing times vary by payment method:

• Credit/Debit Cards: 3-5 business days after approval
• PayPal: 1-3 business days after approval
• Digital Wallets (Apple Pay, Google Pay): 1-7 business days (varies by provider)
• Bank Transfers: 3-10 business days depending on your bank

4. What Happens After a Refund

4.1 Immediate Effects

Once your refund is approved:

• Your subscription is immediately canceled
• Access to premium features is revoked
• Your account access is discontinued
• All personalized settings and favorites are preserved

4.2 Future Subscriptions

After receiving a refund:

• You may purchase a new subscription at any time
• You can subscribe again at any time
• Future subscriptions will not be eligible for the money-back guarantee

5. Partial Refunds

5.1 Pro-rated Refunds

In certain circumstances, we may offer partial refunds:

• Requests made after the 30-day window (at our discretion)
• Service disruptions lasting more than 48 hours
• Technical issues that significantly impact service quality
• Billing errors or duplicate charges

5.2 Calculation Method

Partial refunds are calculated based on:

• Remaining days in your subscription period
• Level of service impact experienced
• Usage patterns and feature utilization

6. Non-Refundable Scenarios

We reserve the right to deny refunds in these cases:

• Requests made more than 30 days after initial purchase
• Violations of our Terms of Service
• Evidence of account sharing or misuse
• Chargebacks initiated before contacting support
• Previous refund received on the same account
• Subscription purchased with promotional codes or discounts
• Gift subscriptions (refunds must be requested by original purchaser)

7. Renewal and Billing Cycle Refunds

7.1 Automatic Renewals

For automatic subscription renewals:

• Renewal charges are non-refundable after 7 days
• Contact support within 7 days of renewal for consideration
• Cancel before renewal date to avoid charges

7.2 Billing Disputes

If you believe you've been charged incorrectly:

• Contact our support team before initiating a chargeback
• We'll investigate and resolve billing errors promptly
• Chargebacks may result in permanent account suspension

8. Technical Issues and Service Credits

8.1 Service Disruptions

In case of significant service disruptions:

• We may offer service credits instead of refunds
• Credits extend your subscription period accordingly
• Major outages may qualify for partial refunds

8.2 Technical Support

Before requesting a refund for technical issues:

• Contact our technical support team
• Allow us the opportunity to resolve the issue
• Most technical problems can be resolved quickly

9. Fraud Prevention

To protect against fraudulent refund requests:

• We verify all refund requests against account activity
• Multiple refund requests from the same user may be flagged
• Suspicious activity may result in account investigation
• We reserve the right to refuse service to repeat offenders

10. Contact Information for Refunds

11. Policy Changes

We may update this Refund Policy from time to time. Changes will:

• Be posted on this page with an updated "Last Updated" date
• Be communicated to active subscribers via email
• Take effect 30 days after notification
• Not affect refund requests made before the changes

12. Legal Disclaimers

This Refund Policy:

• Supplements but does not replace our Terms of Service
• Is governed by the laws of [Your Jurisdiction]
• May be subject to payment processor terms and conditions
• Represents our complete refund policy and supersedes any previous versions